Data Protection & Privacy

Your Privacy Is Our Priority

A full and transparent account of how your personal information is collected, stored and used on the baeej platform is presented here.

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the baeej website and all of its services. When you create an account on the baeej platform, play games, or use any of our services, you agree to the terms of this Policy.

baeej is committed to providing a safe and trustworthy gaming environment for Bangladeshi players. Protecting the privacy of your personal information is a core part of our responsibility. We never sell your information to third parties.

If this Policy changes, we will notify you via a notice on the platform. Continued use of our services after any change means you have accepted the updated Policy.

2. What Information We Collect

Personal Identity Information

We may collect the following information for account registration and identity verification:

  • Full name
  • Date of birth (for age verification)
  • Mobile number
  • Email address
  • Valid ID document details (where applicable)

Financial & Transaction Information

We retain the following information for secure payment processing:

  • bKash, Nagad or Rocket account number
  • Deposit and withdrawal amounts and dates
  • Transaction reference numbers
  • Wallet balance and bonus history

Gaming Activity Information

To improve our service quality and ensure responsible gaming, we collect:

  • Game history and betting records
  • Time spent on the platform
  • Preferred game categories
  • Bonus and promotion usage details

Technical & Device Information

To maintain platform security and performance, we collect:

  • IP address
  • Browser type and version
  • Operating system details
  • Cookie and session data
  • Login and logout times

3. How Your Information Is Used

baeej uses the information it collects solely for the legitimate purposes listed below:

Account management: Creating, verifying and keeping your account secure; providing password resets and customer support.
Transaction processing: Securely completing deposits and withdrawals via bKash, Nagad and Rocket, and maintaining transaction records.
Legal compliance: Adhering to applicable laws and regulations, and ensuring fraud prevention and anti-money laundering measures are in place.
Responsible gaming: Monitoring your gaming behaviour to identify the risk of excessive gaming and provide support.
Service improvement: Personalising your experience, developing new features and enhancing platform performance.
Security: Taking active measures to prevent unauthorised access, fraudulent activity and cyber threats.
Communication: Sending important account notifications, policy update information and support-related messages.

4. Information Sharing & Disclosure

baeej never sells, rents or improperly discloses your personal information to third parties. However, information may be shared in the limited circumstances below:

Service Provider Partners

We share necessary information with selected technology and payment partners — such as payment gateway operators. These partners work under strict confidentiality agreements and may only use the information for specified tasks.

Legal Requirements

Information may be disclosed under court orders, government directives or applicable legal obligations. In such cases, only the specific information requested is disclosed.

Fraud & Security

If fraudulent activity, money laundering or other illegal conduct is suspected, the relevant authorities may be provided with the necessary information — in the interest of protecting users and the platform.

Business Changes

In the event of a business merger, acquisition or asset transfer, your information may be transferred to the new operating entity, while maintaining the protections of this Policy.

baeej uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential cookies: Essential for maintaining login sessions, storing security tokens and running the platform's core functions.
  • Performance cookies: Help monitor and improve page load times, error detection and overall site performance.
  • Preference cookies: Remember your language preferences, game history and platform settings so your next visit is more convenient.
  • Analytics cookies: Help us understand which sections are used most, which assists us in improving our content.

You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some platform functions to not work properly.

6. Data Security Measures

baeej has implemented industry-standard technical and organisational measures to protect your information:

SSL encryption: All data transmission is secured through SSL (Secure Sockets Layer) encryption, preventing third parties from reading your information.
Secure servers: Your information is stored in secure data centres with strict access controls in place.
Access control: Only authorised staff have limited access to your information, and this access is monitored at all times.
Regular audits: Regular security audits are conducted to identify vulnerabilities, and issues are resolved promptly.
Data minimisation: We collect only the information necessary to provide our services — no unnecessary information is collected.

While we are committed to maintaining the highest level of security, no method on the internet is 100% secure. However, in the event of any security incident, we will act swiftly and notify affected users.

7. Data Retention Period

How long your information is retained depends on the type of information and its purpose:

  • Account information: Retained for as long as the account is active and, after closure, for a defined period in accordance with legal obligations.
  • Financial transaction records: Retained for the long term in compliance with financial regulatory requirements and available for audit when needed.
  • Gaming history: Retained for the entire period the account is active and, after closure, for responsible gaming purposes.
  • Technical logs: Retained for a limited period for security monitoring and deleted automatically.
  • Customer support communications: Retained to ensure service quality and to assist in resolving recurring issues.

Once the defined retention period ends, your information is securely deleted or anonymised so that you can no longer be identified.

8. Your Rights

Right to Access Your Information

If you want to know what information we hold about you, contact our support team at any time. We will provide the information within a reasonable timeframe.

Right to Correct Your Information

If any information on your account is incorrect or outdated, you can request a correction. Keeping your information accurate and up to date is important for your benefit.

Right to Delete Your Information

In certain circumstances you can request that your information be deleted. However, full deletion may not be possible where there are legal obligations or ongoing disputes.

Right to Object to Processing

You can object to the use of your information for marketing communications or specific purposes, and you may withdraw your consent at any time.

Right to Data Portability

You can request your information in a structured, machine-readable format that can be used on another platform.

Right to Restrict Processing

If you have questions about the accuracy of your information or the legality of its processing, you can request that processing be suspended until the matter is resolved.

To exercise any of the above rights, contact us through our support channels. We are committed to responding to your request within 30 business days. Requests are processed after identity verification.

9. Protection of Minors

baeej strictly enforces a 21+ age policy. Our services are for adults aged 21 and over only. We do not knowingly collect personal information from minors.

If we find evidence that an account holder is under 21, we will immediately suspend that account, delete the collected information and review whether any balance should be returned.

If a parent or legal guardian believes their minor child has created an account on this platform, please contact our support team immediately.

10. Third-Party Services

Various third-party technologies are used to operate the baeej platform, including game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft), payment processing services and cybersecurity tools.

These providers have their own privacy policies that apply to their own services. baeej ensures that any third parties that process our users' information follow appropriate data protection standards and operate under contractual obligations.

If our platform contains links to external sites, baeej is not responsible for the privacy practices of those sites. We recommend that you review their policies before visiting any third-party website.

11. Policy Changes & Updates

baeej reserves the right to amend this Privacy Policy when necessary. If significant changes are made to the Policy, we will notify you in the following ways:

  • A special notice will be displayed on the platform.
  • A message will be sent to your registered email or mobile number.
  • The date of the change will be noted at the top of this page.

If you continue to use baeej services after changes take effect, you will be considered to have accepted the updated Privacy Policy. We therefore recommend reviewing this page regularly.

12. Contact & Complaints

If you have any questions, concerns or complaints about this Privacy Policy, our support team is always ready to help:

Live chat: Available 24/7 — speak directly with a representative in Bengali or English.
Email: [email protected] — for data rights requests, write "Privacy Request" in the subject line.

We aim to respond to all privacy-related requests and complaints within 30 business days. Complex requests may take longer, but we will keep you informed of progress.

Play safely,
enjoy freely

Your information is fully protected at baeej. Through SSL encryption and fair play, we respect every player's privacy.

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